Privacy Policy

Last updated: Friday 19th June 2026

Who We Are

LUM3X ("we", "our", "us") operates this website and is responsible for the personal information collected through it.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: hello@lum3x.com

What Information We Collect

When you place an order, contact us, or sign up for updates, we may collect:

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number (if provided)

  • Order and purchase information

  • Website usage information through cookies and analytics tools

We do not store or have access to your full payment card details. Payments are processed securely through our payment providers.

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate about your order

  • Improve our website and services

  • Send marketing communications where you have chosen to receive them

  • Meet legal and regulatory requirements

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Payment providers

  • Shipping and fulfilment partners

  • Website and hosting providers

  • Analytics providers

We do not sell your personal information to third parties.

Marketing Communications

If you subscribe to our mailing list, we may send you updates about LUM3X, including merchandise releases, events, classes and promotions.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

You can control cookie settings through your browser preferences.

Data Retention

We keep personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and tax requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where appropriate

  • Object to certain uses of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us at hello@lum3x.com.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment providers, social media platforms and analytics tools. These services have their own privacy policies and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

LUM3X

Email: hello@lum3x.com